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+--- Thread: Logging in and such (/showthread.php?tid=38192)
Logging in and such - pageta - 01-18-2019
I am an infrequent user of this forum. When I do come here, I always have to reset my password. This morning was no exception. It sends me this activation code which takes several minutes to show up in my email so this morning I ended up with two of these. You take that code and enter it and then it sends me a new password made up by the forum and something I will never remember (hence always needing to go through the ordeal of resetting my password which takes at least ten minutes every time I venture over here...and you wonder why I never use the forum). I tried sending an email to "Contact Us" and it tried to automatically open my email program (which I do NOT use) and when I tried to copy the email address and use it instead, the email bounced back with an "invalid email address" - %20amblesideonlinemoderators@gmail.com
Every other website, when I need to reset my password, it always has me reset my own new password. This morning I spent an additional five minutes trying to figure out where to go to reset the password to something I could actually remember. The process is not intuitive nor is it user friendly. The program should automatically take you to a screen and require you to do this before entering the forums.
That should go without saying. Usually I come here because I have a question or am frustrated with something and am seeking help. To be greeted with more frustration due to poorly written software only serves to make things worse. I've had this happen so many times. I'm sure those who come here every day and have their password memorized or come here frequently enough that the website hasn't "forgotten them" know nothing of this frustration. I know the moderators get frustrated because people like using Facebook to ask questions rather than coming here. Well, perhaps this will help you understand why.
Also, as I type, the words appearing on the screen are so slow. They appear about a sentence behind what I have actually typed, making editing difficult and cumbersome. I don't have this problem anywhere else? Why here? So frustrating.
RE: Logging in and such - LeslieNoelani - 01-18-2019
We should look into ways of making this process easier. I have no idea why it's so tricky, but we do have a lot of people who have issues when they change their password.
As far as the words typing slowly, I have that happen here sometimes, not often. I'm not sure if it's a traffic issue slowing down broadband or what. It seems to happen more when I'm typing from my phone.